TimeVault

Products purchased from www.timevault.in, may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.

“Date of the transaction” , for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by www.timevault.in, in accordance with the terms and conditions of the applicable product or service agreement.

"Refund Period", you may cancel a product at any time, but a refund will only be issued if you request a refund with timevault's customer service within the refund time frame specified for the applicable product, if available at all.

No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time,but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

Annual Plans - Within 30 days of the date of the transaction.

Monthly Plans* - Within 48 hours of the date of the transaction.

*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)

This site is meant for retail customers. If we find that the purchased product is bought/used for re-selling, or is a bulk purchase (more than 2 units), we reserve the right to cancel such orders and initiate the refund of said orders within 14 working days. This encompasses, placing an order with multiple quantities of the same or different products, spanning across multiple orders, under the same name, group, mobile number, email address, or IP address. ttimevault may, at its discretion, treat the said order as a bulk order, and reserves it’s right to cancel/reject such order(s) partially or completely, and also to block these users permanently from transacting on www.timevault.in and our stores as well without any notice and liability.

a. User shall be entitled to use a valid credit/debit and/or any other payment cards, or online banking facility to make payment against any transaction being effected at the Website. The user undertakes and confirms that he/she would furnish correct, complete and accurate detail of credit/debit and/or any other payment cards, or online banking accounts and shall be solely responsible for any cost, expense, loss and/or damage which may be levied upon the User due to furnishing of wrong detail/information relating to his/her credit/debit and/or any other payment cards or online banking accounts.

b. User hereby agrees and understands that the facility of finance by way of equated monthly instalment (EMI) is provided by banks and/or NBFCs and available for the purchase of specific products. User understands and agrees that for converting any Purchase Transaction into EMI, the same is done by respective Banks and/or NBFCs and not by the Company. EMI is at the sole discretion of the bank and/or NBFCs. Any refund-related to interest charged to the customer should be dealt with the issuing bank and/or NBFCs directly. For PayLater/deferred payment option, the Company may need to provide the User's information to the third parties to facilitate this payment option. Such third parties may contact the User for documentation and payment. The User shall be solely liable and responsible for the payments under this option and the Company shall not be liable in any case for the incidental actions arising from the delayed or non-payment under this option. The User is advised to read the detailed Terms and Conditions before availing of this payment option. User expressly agrees and declares that the Company shall not be liable for the loss of any nature whatsoever including without limitation indirect, consequential, special and/or incidental to the User arising, directly or indirectly, out of the decline of authorization for any transaction, resulting from the User exceeding his/her present permissible payment limit under the credit/debit and/or any other payment cards and/or online banking accounts.

c. The Company confirms that the detail provided by the User in this regard shall be kept confidential and shall not be disclosed to any third party except to the extent required under the rules of any stock exchange and/or by applicable laws, regulations and/or processes of any government authority and/or in connection with any judicial process regarding any legal action, suit and/or proceeding arising out of and/or relating to this Agreement.

d. Further, the Company actively reports and prosecutes actual and suspected credit/debit/cash card fraud. The Company may require further authorization from the User such as a telephone confirmation of Users order and/or other information. The Company’s decision to require further authorization is at its sole discretion. The company reserves the right to cancel, delay, refuse to deliver, or recall from the carrier any order if fraud is suspected. The company shall not be liable to the User for any loss resulting from such cancellation.

e. The Company captures certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If an order is suspected to be fraudulent, all records will be submitted with or without a subpoena to all law enforcement agencies and to the credit/debit/cash card company for fraud investigation. The Company will cooperate with authorities to prosecute offenders to the full extent of the law.

f. The Company shall take all reasonable precautions to protect the information provided by the User. However, it is expressly provided and accepted by the User that the Company shall not be responsible in any manner whatsoever for any third-party action which results in the information provided by the User being exposed and/or misused by such third party who accessed such information without any authorisation from the Company.

a. Any cancellation/exchange in accordance with the above terms qualifies for payment reversal/replacement of the Product depending on availability of the Product and preference of the User.

b. Any eligible refund will be initiated by the Company for credit into the same account from where the payment was made by User, within Seven (7) working days of receipt of Request for Cancellation of Order, in case of Cancellation before delivery of the Products, or within Seven (7) working days after the Company’s logistics partner picks up the Product(s) from the Users place, in case of Cancellation of Order after delivery of the Product(s). However, it will be credited to Users bank/credit card/debit card account within such time as taken by banking channels to process the refund transaction. The Company shall not be liable for any charges levied by the bank for processing of the refund transaction and the same will solely be borne by the User.

c. Interest Fee Reversal - In case of Cancellation of any Transaction due to any reason, whatsoever, and if there is any EMI Facility availed by the User in that particular Transaction then the Interest fee debited to the Users card account may be reversed in accordance with the terms of the respective issuing bank and the User shall have to contact its card issuing bank directly. The Company recommends that the User should inform the card-issuing bank of the cancellation of the transaction and follow up with the said bank for the said refund. The refund of any Interest depends upon the stage of the transaction when it is cancelled and shall be done in accordance with the terms of the card-issuing bank. The Company shall not be responsible for any delay or issues relating to the refund of Interest by the respective bank. The Company shall not be liable in any way for any delay or issues relating to delay in refund of Interest.

d. In case of a refund (EMI transactions), though the amount is credited back to the customer’s card, the EMI closure will happen only after the customer communicates the same to the bank. The customer will need to specifically communicate to the banks its intent of EMI loan closure. Also, if the customer fails to communicate the same to the bank, the interest amount that the bank will keep levying will be borne by the customer. Foreclosure or any other charges, if any which are levied by the customer’s bank, will be borne by the customer.

e. The aforesaid terms and conditions in respect to refund by the Company shall be referred to as "Refund Policy."